Recommended Points

Why do you need this device/solution?

How did you hear about us?
IE: Acronova's homepage, Google, forum, friend's introduction, etc.

How was the order procedure?
Did our sales representative respond to you courteously & promptly?
How understanding were we in your needs?

How was the delivery time?
Was there enough shipping information for you?

Was there a customs and/or VAT charged?
If there was, please list the amount.

Were there any problems when setting up/operating your device?

How do you use the device?
Does the device help your work?
How was our products function & quality?

Was your problems or RMA request handled efficiently?
Was your problem solved professionally?